FAQ
General Questions:
Q: Where do you ship?
A: We ship to addresses within the United States only. We do not ship internationally or to P.O. boxes and APO/FPO addresses.
Q: How much does shipping cost?
A: Orders of $95.00 or more qualify for free standard shipping. Orders under $95.00 have a $9.99 flat shipping fee.
Q: How long will delivery take?
A: Orders are processed within 1 to 3 business days. After shipment, standard delivery takes 3 to 5 business days. Total delivery time typically ranges from 4 to 8 business days from order placement.
Q: Which carriers do you use?
A: We ship via USPS, UPS, FedEx, or regional carriers depending on your location and the items ordered.
Q: Will I receive tracking information?
A: Yes. Once your order ships, you will receive an email with tracking information to monitor your delivery.
Q: Are taxes included in the prices?
A: No. Prices shown on our website do not include sales tax. Applicable sales tax will be calculated based on your shipping address and added at checkout.
Q: What payment methods do you accept?
A: We accept Visa and Mastercard.
Order and Cancellation Questions:
Q: Can I cancel my order?
A: If your order has not shipped, contact us immediately at info@zumafurniture.com or +1 248-935-1526, and we will attempt to cancel it. We cannot guarantee cancellation once processing begins. Shipped orders cannot be canceled and must be returned via our return process.
Q: What is the order cutoff time?
A: Orders placed before 6:00 PM CST on business days are typically processed the same day or next business day. Orders placed after 6:00 PM CST or on weekends/holidays are processed on the following business day.
Q: Can I change my shipping address after ordering?
A: Address changes may not be possible once processing begins. Contact us immediately if you need to update your address.
Returns and Refunds Questions:
Q: What is your return policy?
A: Eligible items may be returned within 30 days of delivery. Items must be unused, in original condition, and in original packaging.
Q: How do I return an item?
A: Contact us at info@zumafurniture.com or +1 248-935-1526 within 30 days of delivery with your order number and the item(s) you wish to return. We will provide return instructions.
Q: Who pays for return shipping?
A: For standard returns (change of mind, etc.), customers pay return shipping costs. For damaged, defective, or incorrect items, we cover return shipping costs.
Q: Will I get a refund for the original shipping fee?
A: Original shipping fees are non-refundable unless the return is due to our error (damaged, defective, or incorrect item).
Q: How long does it take to receive a refund?
A: Approved refunds are processed within 10 business days of receiving your returned item. Allow additional time for your financial institution to post the refund.
Q: Do you charge restocking fees?
A: No, we do not charge restocking fees for approved returns.
Q: What items cannot be returned? A: Items marked as "Final Sale" or custom-made products cannot be returned.
Damaged or Incorrect Items:
Q: What if my item arrives damaged?
A: Contact us within 48 hours of delivery at info@zumafurniture.com with your order number and photos of the damage. We will arrange a replacement, refund, or other resolution.
Q: What if I receive the wrong item?
A: Contact us within 48 hours of delivery at info@zumafurniture.com with your order number and photos. We will resolve the issue and cover return shipping costs.
Customer Service Questions:
Q: How can I contact customer service?
A: Reach us by phone at +1 248-935-1526, by email at info@zumafurniture.com, or by mail at 809 Virginia Ave, Fairmont, WV 26554, United States.
Q: What are your customer service hours?
A: Our team is available Monday to Friday, 9:00 AM to 6:00 PM (Central Standard Time, CST). We are closed on weekends and major U.S. holidays.
Store Information: Zumafurniture
Tel: +1 248-935-1526
E-mail: info@zumafurniture.com
Address: 809 Virginia Ave, Fairmont, WV 26554, United States
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Central Standard Time, CST)